To contact us, you can do so directly on our website. At the bottom of the page, you will find the "Contact Us" section, and we will strive to respond swiftly. Alternatively, you can contact us directly from the options menu within the app. Inside "Options," you will find the "Support" button, or to report a malfunction of the app, you can directly tap "Report a Problem" in the dropdown menu.

To receive faster assistance, please describe your issue in as much detail as possible. The first step may be to select the correct category and provide your player ID or nickname. However, remember that all details are helpful, so please provide:

• Payment details (if any purchases were made but items were not received);
• The time and date when the issue was encountered;
• The name of the event (if the issue is related to an event);
• Screenshots (these will help our agents identify and confirm the problem).

Once you have provided the details, your inquiry will be forwarded to one of our agents who will provide you with the necessary assistance.